The idea that struck me most convincing was that Ehrenreich wrote "managers can sit for hours at a time if they want but it's their job to see that no one else ever does, even when there's nothing to do". I find that very convincing because I have witnessed it. Not only at my current job but also at many others I have seen this. For all the employees that have managers like this it is hard to manage ourselves!
I have learned many things while I am working. I learn a lot about people in general. People are very interesting and with each person coming in to my work I have a different experience with the situation. I am a hostess at Der Dutchman and I pretty much have the same routine, I greet whoever comes in the door and I take them to a table! It's just a blast! I definitely enjoy the people who talk to me about something other than the table. One of the most simple but also most important things I have learned from working is to always smile! Even if the day absolutely sucks, the act of smiling, turning that frown upside down, also turns your mood around!